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Customer Service

My ZANiC

OPENING AN ACCOUNT

The purpose of an account is to help you keep track of your orders.
To open a ‘My ZANiC’ account simply complete the new account form and click submit. An automated conformation with your login name and password will then be emailed to you.

Benefits of having a ‘My ZANiC’ account.

  • Receive email updates, special discounts, promotions, sales alerts, new products announcements and more!
  • Managing your account. Here you can change your personal details, password and login name.
  • Tracking your order history.
  • Updating, finalising or deleting items in your wish list.
  • Faster Checkout. No need to fill in your personal details everytime you finalise your order making it a hassle-free checkout experience!

LOGGING IN

To log onto your ‘My ZANiC’ account, simply enter your login name and password where prompted and click submit. You will then be directed to your personal ‘My ZANiC’ page.

FORGOT YOUR PASSWORD

Do not worry if you have forgotten your password. Simply enter your login name and click ‘forgot my password’. An automated email will be sent to you with your login and password details.

ORDER STATUS

You can check the process of your recent order status here.
ORDER PENDING: ZANiC is patiently waiting for your payment be processed.
ORDER PROCESSED: Your order has been processed and your item will be shipped shortly.
ITEM SHIPPED: Your item has been shipped and is now available through tracking.

TRACKING YOUR ORDERS

All orders from ZANiC can be tracked through http://auspost.com.au/track/. The tracking code is located in each order. Simply click on the item and view the order details. Then type in the tracking code in the ‘Track me’ box to view the location of your order.

CANCELLATIONS

To be added soon.....

Ordering

SHOPPING CART

Shopping at ZANiC is simple and quick. Just add an item you wish to purchase and it will be automatically stored in your shopping cart. Items placed in your shopping cart will remain there until your purchase has been finalised. Items in your shopping cart can be edited, deleted or simply moved to your wish list for later purchase.

WISH LIST

Undecided on an item or simply wishing to purchase it later on? Why not add it to your wish list.

All items listed in your wish list will remain there until they are purchased or deleted as long as stock is still available, making it easy to relocate them at a later date. To purchase items in your wish list click on ‘add to cart’

To Access your wish list you will need to login with your ‘My ZANiC’ account username and password

SALE ITEMS

When purchasing sale items, we ask that you choose your item carefully as sale items cannot be returned or exchanged.

CHECKOUT

Click on the shopping cart to proceed with your purchase. We wouldn't want your items to get lost so please remember to enter your shipping address in correctly,

Australian Customers have a payment choice of direct deposit or payal. Customers choosing to pay via direct deposit will be emailed payment instructions

International Customer checkout through paypal only.

If you have been issued with a discount code/ or voucher, you can enter it in the discount box.

PROMOTION & DISCOUNT CODES

ZANiC loves to send out discount and promotion codes. All you need to do is follow the below steps to redeem our offer!

  • When you are ready to checkout, you will see an ‘enter discount code here’.
  • Enter the code exactly as you received it.
  • Click ‘Apply’
  • The discount will then be displayed in the payment summary and the updated amount shown.

PAYMENT OPTIONS

ZANiC accepts the following payment methods;

Visa, Mastercard, American Express, Paypal, direct deposit for Australian customers only.

When you are ready to checkout you will be prompted to select your preferred payment method.

Shipping

SHIPPING DESTINATIONS

ZANiC offers worldwide shipping to the following destinations;

Australia, Argentina, Austria, Belgium, Bulgaria, Canada, China, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Israel, Japan, Korea, Republic of, Latvia, Lithuania, Luxembourg, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, USA, United Kingdom.

SHIPPING RESTRICTIONS

ZANiC will not process orders to PO Box’s. Unfortunately we can only deliver to street addresses.

SHIPPING TO MULTIPLE ADDRESSES

To be added soon.....

SHIPPING METHODS AND CHARGES

ZANiC uses Australia Post to ship your item.
Shipping charges will be calculated automatically upon checkout. All items shipped by ZANiC will be registered and tracking available.

International shipping charges are also calculated upon checkout. Simply select the country of destination and the preferred shipping option.

All items are shipped within 24-48 hours.

Gift Services

GIFT VOUCHERS

ZANiC offers several gift voucher options. Simply follow the steps on the ‘Gift Voucher’ page to proceed with your order.

GIFT WRAPPING

ZANiC love the gift of giving! So leave it to us to wrap up your goodies with free complimentary gift wrapping. Simply tick the box if you require gift wrapping!

Returns

RETURNING YOUR ITEM

Please note: Returns can take up to 7 days to process.
Returns on sale items are not excepted.

ZANiC offers exchange or store credit for non-defective items only

ZANiC allows returns provided the return request has been made within 48 hours of receiving the item. All return must be authorised by ZANiC customer service. Items must be returned in the original condition.

Please choose carefully as ZANiC does not except returns simply because you changed your mind. If your item is not as described or the wrong size/colour/style was sent, a replacement item will then be sent or store credit issued.

ZANiC is not responsible for and will not accept the return of any merchandise that has been worn, damaged, altered or washed.

DAMAGED AND DEFECTIVE ITEMS

ZANiC offers full refunds on damaged or defective items only

ZANiC items are carefully inspected and packaged before they are shipped out. We will allow returns provided the return request has been made within 48 hours of receiving the item. Once the item arrives at our store the damages will be inspected and a replacement item sent. If however the item you purchased is not longer in stock a store credit will be issued.

Due to limited stock the item that you purchased may not be available at time of refund, if this is the case a full refund will be supplied. Full refunds are processed using the original payment method meaning that if an item was purchased using a credit card then the refund will be credited to that credit card.

STORE CREDIT

Store credits are issued via a credit code which you must enter into the ‘enter discount code here’ field within the shopping cart area. The value of the credit is then deducted from your subtotal. Store credit will expire 1 year from the date issued. Credit codes must be used within the timeframe specified

Security & Privacy

TERMS & CONDITIONS

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

PRIVACY & SECURITY POLICY

ZANiC knows that your privacy is important to you and in return is committed to ensuring the privacy of our customers. We do not share your personal information (name, shipping/billing address, phone number, email and credit card details) with outside companies or third parties.

Faqs

GENERAL FAQS

Are the brands sold at ZANiC authentic?

Yes! ZANiC is an authorised retailer for all brands listed on the website, we only stock and sell authentic brands. Are items are packed and shipped to us directly from the supplier.

Do you have a sizing cart?

Fitting Guide:

Extra Small (XS) = size 8
Small (S) = size 10
Medium (M) = size 12
Large (L) = size 14
Extra Large (XL) = size 16

I was shipped the wrong style/colour/size, what do I do?

Don’t fret! Simply jot us a quick email explaining your situation and one of our friendly staff will be more than happy to assist you.

Please note: Items must be returned in the same conditions it left our ZANiC store.

I dont live in Australia but my country isn’t listed in your shipping destinations. Will you deliver to me?

The best way to find out if ZANiC ships to your destination is to contact us through our contact page.

What is a pre-order?

Means you never have to miss out on the latest must-haves. If an item has a coming soon, pre-order now label on it then it is available to secure in advance. Simply go through the process as if the item was already in stock and we will ship it out to you when it hits our store. It’s that easy!

View estimated time of delivery in product page.
Please note: Promotional codes are not applicable to pre-order items

Can I use more then one promotional code?

Promotional codes must be presented at checkout to receive your discount. Unfortunately we are not able to apply a promotional code to an existing or past order. Promotional codes are limited to 1 per purchase, they are not valid with other coupons, offers or discounts of any kind. Promotional codes have issue and end dates so you must use them within the specified timeframe.

My friend bought me a ZANiC gift voucher. Can I still use my free shipping promotional code along with it?

Sure can! Gift voucher’s are no different to cash so if you have a free shipping promotional code then just add to when you check-out.

How do I care for my Jewellery?

Gold dipped and Silver dipped plated jewellery

I have a question, how do I contact you?

Need Help! We are more than happy to assist you. If you have any questions or need assistance please contact us via our contact page. We promise a speedy response.

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